1. Definitions
- “CareEvidence AI”, “we”, “us” — CareEvidence AI Ltd, registered in England and Wales.
- “Customer”, “you” — the organisation that creates an account and accepts these Terms.
- “Service” — the CareEvidence AI web application, API, and associated documentation.
- “Customer Data” — data uploaded to or generated within the Service by or on behalf of the Customer, including care notes, documents, AI drafts and audit entries.
2. Acceptance and account
By creating an account you confirm that you have authority to bind your organisation, that you have read and accept these Terms, and that you have read and accept the Privacy Policy. The person who creates the account becomes the initial Owner; they may invite further users with admin, manager, reviewer or viewer roles.
3. Permitted use
The Service is licensed for use by UK adult social care providers to support compliance documentation. You may not:
- use the Service to attempt to identify, deanonymise or re-identify individuals from data you do not control;
- attempt to access another organisation’s data, probe for security weaknesses without prior written permission, or interfere with the integrity of the Service;
- resell or sublicense the Service without a written reseller agreement;
- use the Service to make a final clinical, capacity, liberty or safeguarding decision without independent human professional review.
4. Human-in-the-loop AI
The Service produces AI-generated drafts. All drafts are decision-support and must be reviewed and approved by a suitably qualified person within your organisation before being relied on or shared externally. Nothing produced by the Service constitutes professional clinical, legal, or social work advice.
5. Customer Data
As between you and us, you retain all rights, title and interest in Customer Data. You grant us a non-exclusive licence to host, process and transmit Customer Data solely as needed to provide the Service, comply with law, and (in aggregated, fully anonymised form) improve the Service. We do not train AI models on Customer Data.
6. Data protection
The parties’ obligations under UK GDPR are governed by the Data Processing Agreement (DPA) incorporated by reference into these Terms. If the DPA conflicts with these Terms, the DPA prevails for processing of personal data.
7. Fees and payment
Subscription fees are as stated on the Pricing page at the time of purchase and are exclusive of VAT. Fees are billed monthly in GBP. We may increase prices on at least 30 days’ notice; if you do not accept the change you may terminate at the end of the current billing period.
8. Term and termination
The agreement runs from account creation until terminated. Either party may terminate for convenience on 30 days’ written notice to the other (email is sufficient). Either party may terminate immediately for material uncured breach. On termination we will retain Customer Data for 90 days during which you may export it, after which we will delete it from active systems and from backups in line with our deletion runbook.
9. Warranties and disclaimers
We warrant that we will provide the Service with reasonable skill and care. To the maximum extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, express or implied. We do not warrant that the Service will be error-free or uninterrupted, or that AI drafts will be accurate, complete or fit for any particular regulatory purpose — that determination is made by your reviewers.
10. Liability
Nothing in these Terms limits liability that cannot be limited at law (including death or personal injury caused by negligence, or fraud). Subject to that, each party’s total aggregate liability arising under or in connection with the agreement in any 12-month period is capped at the fees paid by the Customer to us in that period.
Neither party is liable for indirect, special or consequential loss, loss of profit, loss of goodwill, or loss of anticipated savings.
11. Confidentiality
Each party will protect the other’s confidential information with the same care it uses for its own confidential information of like importance, and at least reasonable care.
12. Changes to the Terms
We may update these Terms from time to time. If a change is material, we will notify the account Owner by email and (where renewed acceptance is required) prompt acceptance on next login. The current version is v2026-05-04.
13. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that we may bring proceedings to protect our intellectual property rights in any jurisdiction.
14. Contact
For questions about these Terms, email hello@care-evidence-ai.com.